X Van Lines LLC

DO NOT USE THIS MOVER. They sound great at first, talked to Joe, got a quote thought this was going to be easy since all the other reviews are 5 stars. No. 2 days before my move that I had scheduled a month ahead, still hadn't received any type of confirmation or pick up timing. Kept calling, was told that I would receive a call from dispatch the day before. Still didn't receive any calls the day before so had to keep calling and calling and finally was put through with a supervisor, Joseph, that told me somehow my move had slipped through the cracks entirely. Come moving day, movers showed up late and did the poorest packing job ever (paid $400+ just for packing). Also tried to charge me fees that were not part of the contract and double what was listed in the original contract provided when I booked my move. Refused to give me a receipt of what I paid, told me I would receive that via email from the company. When my stuff was loaded, had to pay 1/2 of balance, few day laters I get a balance that doesn't reflect the half already paid. Called them and told them bank had a receipt of my check being cashed, was told I would get an updated balance, which never came. Called back few days later and was supposed to be transferred to supervisor however was hung up on and then phone number was unreachable. When delivery day came, the carrier tried to add more fees on top, (close to $800) most of which were written no where in the contract and the fee amounts that were, they were trying to once again get my to pay double from what was listed in my original contract. Most of my items are damaged, completely broken, soiled, or missing. A lot didn't have stickers on them so movers weren't sure what belonged to me and other items are unaccounted for. The inventory list they provided wasn't even complete. I don't know who wrote all these 5 star reviews but do yourself a favor and pick anyone else. Don't fall for this scam of a moving company,

Move size: 1 Bedroom Home Service cost: $4000

I recently had the pleasure of using X Van Lines for a major relocation, and I can’t recommend them highly enough. From the initial consultation to the final delivery, their service was exceptional.

The process began with a sales representative, Justin, who immediately put me at ease. He was incredibly knowledgeable, walking me through every step of the move with patience and clarity. His responsiveness to my questions and concerns was impressive, and his attention to detail ensured that no aspect of the move was overlooked. I felt confident and well-informed throughout, which was crucial given the complexity of our move.

On moving day, the crew arrived promptly and were nothing short of outstanding. Their professionalism was evident from the start. They handled our belongings with the utmost care, wrapping and packing everything securely. What stood out was their efficiency and teamwork; they managed to complete the move in less time than expected without compromising on care. Their positive attitude and respect for our home made the entire experience much less stressful.

One particular highlight was their meticulous approach to handling fragile items. I was particularly anxious about our antique furniture, but the crew’s expertise in handling these items alleviated my concerns. Everything arrived at our new home in perfect condition.

Overall, X Van Lines exceeded my expectations in every way. They transformed what is often a stressful experience into a seamless and smooth process. Their commitment to customer satisfaction is evident in both their sales process and their moving operations. If you’re considering a move, look no further – this company’s exceptional service will ensure your move is handled with the utmost professionalism and care.

Move size: 3 Bedroom Home Service cost: $8700

I too was quoted a reasonable price, $9,000 and felt confident with my representative who did a FaceTime review of my home and belongings that needed to be included in the move. I was quoted a price that was fair, not the cheapest, but felt comfortable with X Van lines after reading good reviews. I even received a call from a new customer service agent who said he’d be working with me on the move, he even forwarded me tips on making the move so I felt really good about my decision in selecting X Vanlines 30 days in advance. I was told I’d get a call from X Vanlines 3 days prior to my move.

To my surprise the call was NOT quality control, but an effort to increase my cost for the move. The representative stated they give lower cost on the front end as to not scare of customers. This representative stated that the amount I was moving was greater than the amount of the original inventory even though we had sold off furniture that was in the first review. He stated the move required additional $2,000 due to the increased volume. I did not agree and he stated that X Van lines would only move the stated volume. Which I agreed since I had less furniture than originally quoted.

I had scheduled my move 1 month in advance for a Monday. I received a call Monday evening stating the movers would be at my home the next day, Tuesday. Tuesday afternoon at 4pm I received a call from the movers telling me it was too late to start and promised they would be there 8am in the morning, Wednesday. They finally showed up at 10:30am and the driver did an inventory and stated there was more than the original quote. At this point there was nothing I could do since I had already closed on the sale of my residence and paid $3,000 in advance for the move a month earlier. So I had to pay an additional $1,900 for the move which included $3,800 as the 2nd of 3 payments. Whilst the movers were packing and loading, the truck was left running. Around 1pm the truck was gone, half packed; I asked the movers who remained where was the truck. They stated the driver had to get fuel for the truck with it half loaded. Unbelievable!

They completed the loading at 9:30pm. Very nice and respectable moving personnel. The driver asked when would be the earliest delivery date; I said Friday since we would depart for the new home on Thursday and the driver noted that on my receipt.

They finally delivered our belongings on Tuesday, again not arriving until 10:30am in a different truck. Therefore, they unloaded all of our belongings from 1 truck and reloaded it into another truck. Needless to say, a lot of our belongs were damaged or broken; I.e. dented refrigerator, several broken picture frames, washing machine knobs broken at the switch, lost hardware for disassembled desks and damaged wood on bedroom furniture.

Had to pay cash or Postal money order $4,100 before they would unload.

Never heard from my representative again.

I would not use X Vanlines again and advise all from using this company to move your belongings.

Move size: 3 Bedroom Home Service cost: $10798

Our move with X Van Lines was a complete disaster. The company engaged in a series of deceptive practices, including bait-and-switch tactics, exorbitant charges, and a complete lack of communication.

From the get-go, representatives Mitch and Chris promised a smooth move with their own dedicated team. They assured us they would be available every step of the way. However, on the actual moving day, both Mitch and Chris were mysteriously unreachable. Calls went unanswered, and emails remain unreturned to this day. This left us stranded with a crew of movers who spoke little to no English, making communication nearly impossible. It felt deliberately orchestrated to avoid any questions or concerns about the discrepancies from our initial agreement.

The move itself was a chaotic mess. The promised dedicated team vanished, replaced by third-party contractors who lacked professionalism. The pricing we were quoted ballooned significantly, leaving us with a final bill far exceeding our expectations. To top it all off, several essential items were missing, and numerous pieces of furniture, including irreplaceable family heirlooms from my great-grandmother, were damaged.

When we finally reached out to X Van Lines about these issues, their response was insulting. They offered a measly $200 discount in exchange for signing a "good faith agreement" that would silence us from leaving negative reviews or pursuing legal action. This further exposes their lack of integrity and willingness to exploit customers.

Save yourself the stress and heartache. Avoid X Van Lines at all costs. Choose a reputable moving company that prioritizes clear communication, customer service, and the safe handling of your belongings.

Move size: 4 Bedroom Home Service cost: $6200

My wife and I used X Vanlines for a move from MD to FL. We got free storage for 36 days, a great initial price from Mike who beat a competitor price by $1000. The initial price was $8892. The price changed after quality control Mitch inflated numbers and said we didn’t have all items on list. Mike failed to record all items. The pickup price changed again increasing to $12,100. These people are fraudulent deceitful scammers. They should not be in business.

They damaged multiple items. They lost items. They left half our items in Baltimore when delivery came and delayed the rest 2 weeks. We are in process of trying to get refund of $6500. They have yet to settle.

Move size: 4 Bedroom Home Service cost: $12100

Will never be using them again. Was told at the start that they are not a broker (i.e. they use their own company vans, movers are their own people, etc.) and all costs are upfront (aka no hidden fees). When the movers arrived (from a company called Ideal Moving and Storage), I learn that X Van Lines is in fact a broker, but at that point I couldn't do anything as I needed to have my things moved. The movers then asked for further fees (which I fought to have taken off, such as the Premium Package fee since I did all the packing myself). It was difficult to communicate my frustrations with the movers as they spoke limited to no English.

When preparing for the movers to arrive, the team at X Van Lines called two days before and was told the movers would be arriving between 8-9 AM. However, the movers reached out the morning of pick-up to inform me that they were arriving between 10-11 AM. They did not arrive until 11:50 AM.

Something similar happened for drop-off as well. I was informed by the team at X Van Lines that they would be arriving between 6-7 PM. Instead, the movers (the same ones at pick up) reached out in the afternoon of that day that they would be arriving between 8-9 PM, only to arrive at 10:30 PM.

Upon delivery of items and after I've had a chance to go through my things, there were multiple damaged/broken items and pieces missing to putting certain pieces of furniture back together. At one point, I noticed a few items missing and had to remind the movers to double-check the truck.

I've filed a claims form for damages and losses (see photos for examples), and am waiting to hear back on next steps. Based on what I have been experiencing and also reading from others' experiences, I expect that process will be difficult. Take note that if the claims do go through, the agreement is that they will only cover 60 CENTS per pound per item. If you want more coverage, it is likely that the original estimate/payments for the move would be higher.

*Will edit my review once I go through the process.

Multiple instances of empty and/or false promises. Impatient customer service agents. Customer often gets blamed for things and gas lighted a LOT.

The one star I am giving this company is purely for Linda at X Van Lines. She was the most helpful agent I've had the pleasure of working with (was very patient and understanding with me and truly helped me as much as possible). Unfortunately, I only had the opportunity to work with her only for one day.

Move size: Partial Move Service cost: $4964

• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410.

• I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket.

• My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem.

• Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00.

• When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.

Move size: 4 Bedroom Home Service cost: $14410

If you don’t read this whole thing just know to not choose xvanlines!!! I could post pictures on pictures at this point. You will be out thousands ($11,050 to be exact for me), receive items that are not yours, your items will be broken, damaged, and missing! Nichole, Jamie, and Leah will be of zero help, they all have the same lingo as if they are reading a prompt!

Where do I even Begin? From pick up to deliver was a living hell! After about 40mins of arrival they claimed that my items would take up more space an I owed $1,000 more. I agreed an gave them $1,000 in cash as requested. Which should have been my 1st warning! After about 3hrs he then stated not everything would fit an that I needed to pick what was priority. I was confused as all my items are a priority?! I stated That all things must go! He was extremely rude walked away an said call the main number an tell them. He then proceeded to drive off leaving me with no itemized receipt of my items nor a receipt of the money that gave him. Thankfully I had everything recoded! Additionally my house was left in a hot disgusting mess!! I contacted the office back, explained my issues they really could care less! Customer service is definitely not their priority! They claimed that they would send me two emails immediately with information of which I never received. A few days later another truck was sent an I had to pay additional $1,000 plus and they told me it would be joined with my other items. What they didn’t tell me is my items would be mixed in with other households!! Fast forward to current date…still never received any emails, kept promising me dates of delivery an never called back to confirm or give me any updates! Over a week after promised date they delivered my items to the wrong address! The movers then had to drive 40 minutes the North in the opposite direction to get to my house! Mind you they were told on four different occasions of the proper address, verbally an in written emails, confirming! Lets put the icing on the cake !! multiple items that were delivered were not mine, there were boxes/items of someone else’s household ! Some of which were highly sensitive documents! Just avoid this company at all cost! You will be beyond stressed, out thousands of dollars, items broken , items scuffed, And missing just poof done with the wind missing! Oh ya…an apparently also other peoples items!!

Move size: 4 Bedroom Home Service cost: $11050

I scheduled a move with X Van Lines for a pickup on September 3rd, 2024, with direct delivery to my new residence in Georgia on September 5th, 2024. However, from the very beginning, this move has been plagued with unprofessional behavior, delays, and significant damage to my belongings, resulting in an incredibly stressful experience.

1. Unprofessional Sales Behavior

During the scheduling process, I was subjected to unprofessional and inappropriate comments from the sales representatives. They communicated with me via text messages, making unsolicited and personal remarks about my private life, which was completely out of line and added unnecessary discomfort to an already stressful situation.

2. Delays in Pickup and Delivery

Despite being scheduled for pickup on September 3rd, the movers did not arrive until September 4th, causing an unexpected and inconvenient delay. I had arranged and paid for a direct delivery on September 5th, but my belongings did not arrive in Georgia until September 6th. This delay disrupted my plans and caused significant inconvenience as I had prepared to receive my items based on the agreed-upon schedule.

3. Overcharges and Misrepresentation of Space

When the movers finally arrived on September 4th, they packed my belongings and assessed that my items would take up 1,100 cubic feet of space. Based on this estimate, I was charged. However, when the movers arrived in Georgia on September 6th, they informed me that my belongings had only occupied 900 cubic feet—showing a discrepancy of 200 cubic feet. This resulted in me being overcharged for space that was not used.

4. Damage to Property

Upon delivery of my belongings, I discovered significant damage to several of my items:

• Table: Broken during unloading.

• Marble Nightstand: The marble top on my nightstand was broken when the movers dropped it while carrying it into my apartment.

• Dresser: My oak wood dresser was chipped on two sides.

• Bed: The movers failed to properly assemble my bed. They placed cardboard underneath to support it instead of securing the slats. Upon attempting to reassemble the bed myself, I discovered that the slats would not connect, and several parts were missing, making the bed unusable.

Additionally, I experienced a loss of clothing during the move, and a wall mount for my TV was completely missing.

5. Lack of Communication and Poor Customer Service

Throughout this ordeal, I made numerous attempts to contact X Van Lines to speak with a manager about my concerns. Despite repeatedly calling and leaving messages, not a single manager returned my calls or made any effort to address the issues I raised. This complete lack of communication and disregard for customer service has been unacceptable.

6. Unacceptable Moving Experience

This has been the worst moving experience I have ever encountered. I was overcharged, my belongings were damaged, and my concerns have been consistently ignored. The unprofessional behavior, delays, and failure to properly handle my items have left me deeply dissatisfied.

Formal Request for Reimbursement and Compensation

Given the overcharges for cubic feet, the delay in service, the damage to my belongings, and the lack of communication, I am formally requesting a full reimbursement of the overcharge amount and compensation for the damages incurred. I expect this matter to be addressed promptly and professionally.

Sincerely,

Dr. Delores Springs

Move size: 2 Bedroom Home Service cost: $7034

Good sales team, terrible experience after that.

We were told they could move our hot tub, which is the very reason we went with them. We spoke with Jason five times to make sure we spelled everything out clearly and that there wouldn't be any issues with the hot tub and other belongings --- he assured us each time that everything was in good order.

Well, movers showed up the day of (who were contracted out by x Van Lines), and told us they cannot move the hot tub. Additionally, they went on to charge us additional fees for our other belongings that were part of the original quote all along (4-wheelers, and boxes, and mattress). We were meticulous in adhering to the space allocated for our belongings, yet these contracted out movers said we had more than X Van Lines allotted. It was day of, and we needed to move, so we had to swallow all of this, and the X Van Lines customer service team assured us "we will take care of you on getting this corrected."

Well I've had 2 dozen calls into that team, and they continue to dance around it. Jason, Nicole, Joey --- no one ever made good on it. On top of all of that, the movers they contracted with for arrival (drop off of the belongings) showed up at 9:30 PM at night. The truck was in a disarray, and it was confusing what was ours versus someone else's.

My wife and I could tell this was going to take them many hours, and they weren't treating things carefully, so we actually helped them organize and unload the truck. Many of our boxes were already broken. By this point, we were just anxious to be done with X Van Lines and the entire experience.

I cannot say this more clearly -- I wouldn't use them again in a million years. Super frustrating experience.

Move size: 4+ Bedroom Home Service cost: $7500

I am using this company now to move my furniture from San Jose, CA to Seattle, WA. Initially called them and got an estimate. Estimate was $3900, and delivery in a few days, no waiting or storage or anything. 1 day before the moving, another customer service calls, I get a new estimate of $5500! He says that would be at most but driver will decide! Comes the moving day, the driver now has a new estimate on the spot and it is $8100!! Turns out it is so much more than they thought! Everything is planned already so I cannot back out. I said okay I will at least get quick delivery. Fast forward to a few days later, promised delivery window was Tuesday or Wednesday. I got an update from the company that my stuff is about to get on the road! Driver texts me and says HE IS IN LOS ANGELES and will get on the road SOON! So yeah, DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE!

Move size: 1 Bedroom Home Service cost: $8100

Moving to a new city on my own was stressful, but the movers were quite helpful throughout the process. They handled all of the packing and transporting, so I didn't have to worry about anything. I had some fragile goods and a couple hefty pieces of furniture, but they handled everything expertly. They arrived on schedule and finished faster than I anticipated, making the entire process stress-free. Starting over in a new place is difficult, but having such a smooth transition made things lot simpler!

Move size: 3 Bedroom Home Service cost: $5333

Downsizing from a large house to a smaller one had us worried about fitting everything into the new space, but this team made it so much easier. They arrived fully prepared with packing materials and quickly started disassembling furniture, packing fragile items, and organizing our boxes. They even helped us decide what should be moved versus what could be stored, offering valuable advice throughout the day. The crew treated every item, large or small, with care and precision, ensuring everything fit perfectly into the new home. Their attention to detail and thoughtful approach made the entire process less overwhelming.

Move size: 3 Bedroom Home Service cost: $5355

I recently relocated for a job transfer and was a bit apprehensive about the move. The moving team exceeded my expectations, showing up on time and working efficiently. They handled my belongings with care, ensuring everything was packed securely. Their professionalism made the transition less stressful. I was especially impressed by how they organized the loading and unloading process. Now I’m settled into my new job and home, all thanks to their support. I highly recommend them for any relocation needs!

Move size: 3 Bedroom Home Service cost: $5300